Each video is an mp4 file. If the video doesn't work first time around, consider one or more of the steps below. If you are having trouble viewing an animation such as the slideshow on the homepage, try step 6 first. (If you are not sure which steps apply to you, simply work through them in the order presented.)

1. Refresh the page

Media files such as videos are relatively large, and a broadband connection is strongly recommended. If the file does not play first time, the first step is to click 'Refresh' on your browser and wait for 30 seconds to see if the file starts to load (normally indicated by the colour of the bar changing to a darker shade of grey from left to right).

2. Check speakers, volume level and play button

Another straightforward check is to ensure your computer has speakers either connected or built in, and that these speakers are turned on with the volume level sufficiently high to hear the sound play. Plus, don't forget to click the little play icon (normally an arrow pointing to the right).

3. Download and install QuickTime

Some media files require the free QuickTime media player from Apple. Many computers already have this installed - although it is worth making sure you have the latest version. Installing QuickTime is the single most effective way to access media on this site, since it plays most file formats. QuickTime comes with iTunes to organise your media library.

Get QuickTime with iTunes (opens new window)

4. Use a different internet browser

If you are using Windows Internet Explorer to surf the web, now might be a good time to add the acclaimed Firefox browser to your list of options. On a Mac, use Safari or Firefox browsers. You can install more than one browser on any computer without necessarily having to change your default browser.

Get Firefox (opens new window)

You may also right-click (PC) or ctrl-click (Mac) on the MP4 file links below, then select 'Save target as...' or 'Download linked file...' to save a copy of the file onto your computer, before double-clicking it to open and play. The advantage of this is that it enables your computer to choose its own default media player, which might be different to the one your browser has been trying to use thus far. Please bear in mind that the MP4 files are large and may take several minutes to download.

OCT 06 - Highlights
OCT 06 - Zita
OCT 06 - Bishop Ambrose
OCT 06 - Michael

If the file downloads as a file ending in .mp4.txt then click on the file name and change the ending to .mp4 before playing. This will change it back from a txt file to an mp4 file.

6. Download and install Flash Player

Some animations on this website require Adobe Flash Player. According to Adobe's published figures, around 98% of European users have Flash Player already installed at version 6 or above. However, it is worth making sure you have the latest version where possible. Google video, which is the default video option on this site, uses Flash.

Get Flash Player (opens new window)

7. Talk to your IT or Network Manager

If using a computer in your workplace, or a public computer such as those in libraries or an internet cafe, there may be extra levels of security or filtering in place, which can prevent you from accessing certain media. Your IT or Network Manager should be able to advise and help you.

Return to homepage video
Return to page 4 videos